FAQs
- Miscellaneous
- Placing an Order
- Returns
- Payment Information
- Promotions and Discounts
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Miscellaneous
- Do you have any store locations?
- Not anymore. Long ago in those prehistoric days before
the Internet, we were a traditional brick and mortar sports retail
store. Over the years though, technology has changed the game and
we were quickly left with a choice; evolve like the X-Games or die
off like the XFL. So, we have completely grown into an online-based
retailer to serve more customers and offer a wider variety of
products. We may not have any store locations anymore, but we
are just as accessible and helpful by phone and email.
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- Do you have a catalog?
- No. Since we are constantly adding new products,
styles and colors to our already huge inventory, and
lowering prices across every category, whenever a catalog
would be printed, it would immediately be obsolete and
inaccurate. Instead we offer a virtual catalog through our
easy-to-navigate site. But think about it. If we actually
tried to ever print a full catalog you’d probably throw your
back out trying to lift it. So instead we go green, save
trees and electronically update our site daily.
If you're having a hard time finding a product you’re
interested in, please feel free to contact us via
email or
at 800-693-6368 and we’ll be happy to help you find it.
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- Do you offer custom uniforms?
- We certainly do. In fact, we have an entire
department devoted to helping you out with your custom team
uniforms and gear. Contact our Team Department at
800-693-6368 and let them guide you on finding the best
solutions to your custom uniform needs.
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- Do you offer replacement parts?
- Unfortunately, we don’t carry, and can’t provide replacement
parts. You’ll need to contact the manufacturer of your item to
obtain the part. If you have any questions though, feel free to
call our Customer Service department at 800-693-6368.
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- Do you charge sales tax?
- US tax laws stipulate that businesses only have to charge
sales tax for customers in the state that the business is
located. Since we’re located in Pennsylvania, those of you that
live in the great Keystone State will be charged a 6% sales tax
on taxable items. However, we try to keep our prices low across
the board on every item to defer some of the cost of sales tax.
As a local business we do as much as we can to help our fellow
PA folks!
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- Do you accept Purchase Orders?
- We accept purchase orders for total orders over $150. If
it’s your first time purchasing with us please fax over your
order to 610-994-9701. Please include the item numbers, names,
shipping costs and at least 3 credit references.
If you represent a public school and are interested in placing a
purchase order for more than $1500, please just fax us 3 credit
references with your order.
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- Can I pick my items up at the warehouse?
- Since we no longer have a traditional store front, pick-ups
aren’t really common practice. We used to offer a drive-thru
window to our warehouse, but after the orders for a double
whopper and fries started affecting productivity, we had to
close that down too.
If you live locally (Philadelphia, PA or the surrounding areas)
or happen to be passing through our way, we can definitely
arrange for you to pick up your order. Give us a call at
800-693-6368, during regular business hours, Monday–Friday
8:30 AM-8:00 PM ET and Saturday 10:00 AM-5:00 PM ET, and place your order
with us over the phone so we can arrange a pick-up date.
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- Do you buy merchandise from individuals?
- Your collection of Upper Deck baseball cards from 1990 to
1995 is agreeably pretty awesome, but unfortunately we do not
buy from individuals. If you’re looking for someone to buy
collectible merchandise, try searching for sports memorabilia or
hobby shops in your area or online.
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- Can your Customer Service team tell me where I can find an
item that you don’t offer on your site?
- In the highly unlikely event that we don’t carry an item
you’re looking for, our Customer Service department will not be
able to assist you in finding it elsewhere.
We can certainly help you find a similar item that we stock, and
can list ad nauseam the ways in which our item is superior to
what you’re looking for. It is also possible that, if this is a
fairly new item on the market, we will be getting it in stock
soon, or will consider stocking it. You’re our customer after
all, and we should be stocking what you’re looking for in sports
merchandise!
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- What are the benefits to having an account on your site?
- When you create a Sports Unlimited account you’ll be able to
easily:
- Store your account information safely.
- Access your order history.
- Quickly order new items.
- Manage your coupons and gift certificates.
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- What are cookies? Do I need to enable cookies on my browser?
- Cookies are small amounts of data that are sent to your
browser from a web site, and are stored on your computer’s hard
drive. If your Internet browser allows them (most are installed
with cookies enabled), web sites can send their cookies to your
browser and computer. Cookies don’t store personal information,
and can only be accessed by the web site that sent it.
To access all of the wondrous things we have to offer at Sports
Unlimited, you will need to enable cookies on your browser.
Without them, you won’t be able to add products to your shopping
cart or access your account information. You can clear your
cookies when you are finished on the site, to protect your
privacy and make space on your hard drive.
For more information about how we use cookies please see our
Privacy Policy.
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- I found your product advertised on another site (Amazon, Nextag, PriceGrabber, The Find, etc.) with a different price, image, and/or shipping cost than appears on your site. Why?
- We send product updates to these, and similar sites on a daily basis, in order to minimize these types of errors. However,
on occasion there may be a delay between when the information is sent and when these comparison shopping sites update the information on their sites. This may cause them to currently be displaying the
wrong product image, price or shipping charge. When using these
comparison shopping sites, please use the product information at
SportsUnlimited.com as the actual, accurate information.
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Placing an Order
- How do I know that it’s safe to shop with you?
- To prevent fraudulent activity and protect you while you
shop with us, we secure our site with
128-bit encryption SSL
secure servers and go through an extensive electronic and
physical fraud check on every order, every time. Whenever you
order an item, we verify that the billing address, phone number
and email you provide us with matches the information the bank
has associated with the form of payment you’re using. If
anything doesn’t match up, one of our Order Analysts will be
getting it touch with you to verify the information.
Some orders get flagged during processing and require a more
thorough security check. During this check we put a small charge
on the card and ask the cardholder to contact the bank or credit
card company to find out what the small charge amount or
approval code was. Then we ask that the customer contacts us
back with the information.
If there is ever a time that you feel your information is being
misused, or if you have any questions about our security
policies and procedures, please contact our Customer Service
department at 800-693-6368.
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- How do I use the shopping cart?
- The shopping cart is where you can store all of the items
you are thinking about ordering. If you want to add an item to
the cart just click the
 button. From the shopping cart you can
order the item immediately, remove it, adjust quantities or save
it for later and get back to shopping. Put as many items in the
shopping cart as you want, and when you’re ready to place the
order just click View Cart at the top of every page.
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- I tried to check out and the item in my shopping cart
disappeared, what happened?
- We are truly sorry that you were unable to complete your
order, but it is most likely that the item you added to your
cart was removed from the site or has gone out of stock. It is
also possible that an error has occurred. Try to re-add the item
to the cart. If the error occurs again, please call our Customer
Service department at 800-693-6368 and place your order over the
phone.
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- Why do you need my email address?
- Email is the easiest and most convenient method of getting
you information about your order. We use your email address to
deliver you order confirmations and tracking information. Don’t
worry, we hate spam as much as you do. You won’t be getting
endless emails from us. Feel free to sign up for our mailing
list though, and receive great deals and information on upcoming
sales!
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- Do you sell my information for marketing purposes?
- There is never a circumstance in which we’d sell any of your
information. No way, no how. Check out our Privacy Policy for
more information.
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- Do I have to provide you with the 3 digit security code on
the back of my credit card?
- In short, yes. We do this for your benefit, and to generally
prevent fraud and identity theft. By providing us with the 3
digit security code, it lets us know that you are in possession
of your card. It also prevents orders from being placed in your
name by another person who may have somehow gained access to you
account information.
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- I received an email asking me to verify my shipping address
but the address is correct. Why did I receive this email?
- There may have been an error, and our system wasn’t able to
verify that the address was correct with USPS. Your order cannot
ship until this error is corrected. The best way to make sure we
have your correct address is to respond to this email, call our
Customer Service department at 800-693-6368 to correct the
address, or confirm that you are able to receive UPS shipments
to the address provided on the original order.
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- The item that I am interested in says “Leaves warehouse in
2-3 business days”, is that accurate?
- The availability of every item we offer is our best estimate
for a ship date, based on our 27 years of experience in the
industry, shipping goods all over the world. It is not a
guaranteed time frame, but the items cannot be expected to ship
sooner than what the availability states, even if the item is
ordered with express shipping. Whenever you place an order with
us, you should get an email not long after confirming the order.
This email should also let you know the availability of the
item, or if any stocking issue occurred.
If you need items delivered by a specific date, feel free to
give us a call at 800-693-6368 to confirm the availability.
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- I’m clicking on an item that I am interested in, but the
site keeps taking me back to the homepage or a blank page, is
something wrong with the site?
- If you continue to experience this issue, it’s an indication
that this item is being removed from our site by the busy guys
and gals of our Web Team, because it is no longer available. A
new item is probably on its way and being added to the site in
its place. If you would like some assistance in finding a
comparable item please feel free to contact our Customer Service
department at 800-693-6368.
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- When placing an order I get an error message stating that
there has been an authorization failure. What went wrong?
- This error most likely occurred due to a problem with the
information entered during check out. Please double check the
credit card number and expiration date for your card, and ensure
that everything on the order page is accurate. If you continue
to receive this message let us know immediately and we can place
your order over the phone at 800-693-6368. Also, please be aware
that we accept Visa, MasterCard, Discover and American Express
for credit card payments.
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- What do I do if I’m buying an item and sending it as a gift?
- Please make sure that you put the recipient’s address in the
“Shipping Address” section when you begin the checkout process.
If you are purchasing the item, make sure to put your billing
address in that section. Our packing slips don’t display the
prices of orders or items, so you don’t have to worry about your
Mom seeing how much you really spent on her birthday present.
You can even impress her with a little personalized message that
we can include with the gift.
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- I’m thinking about buying some apparel but how do I know
which size to go with?
- To make things easier and help you to determine what size
will best fit you, we provide sizing charts for almost all of
our apparel and footwear. You can find these charts on each
product page, either in the product description or underneath
the price of the item. It is important to know your measurements
and compare them accurately with the provided sizing charts. If
a product does not have a sizing chart and you are confused
about which size to order, call customer service at
800-693-6368.
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- The item I want is out of stock. What do I do now?
- We are very sorry that the item you’re looking for is
currently out of stock. If you send us an
email
and notify us,
we can let you know when the size, color and style you are
looking for becomes available again. This doesn’t hold the item
for you, as everything on our site is available on a “first
come, first served” basis.
The good news is that we have an incredibly vast inventory, so
take a look around. You may just find something that works just
as well, or even better than the out-of-stock item you were
looking for!
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Returns
- How do I return my order?
- We accept returns of any new, unused merchandise purchased
from us within 30 days of the original ship date. During the
holidays, we know how some gifts just don’t work out like you’d
hoped, so we extend our return policy. Anything purchased
between November 1st and December 15th can be returned any time
before January 15th.
When you return an item, please make a note on your packing slip
stating the reason for the return, and indicate whether you wish
to return the item for credit or exchange it for a
different item. Please download a copy of our
Return Label &
Instructions form to assist you in no-hassle returns.
You can send the package back via your preferred carrier, but we
strongly recommend that no matter who you use, you get a
tracking number for your records and peace of mind.
Please send the item back to the following address:
1500 Industry Rd.
Suite P
Hatfield, PA 19440
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- Do I need a return authorization number for a return?
- Nope. Just follow our simple
return policy and procedures
and you’re all set.
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- Do you offer prepaid return labels?
- We can only generate prepaid return labels if an item was
delivered damaged, defective or shipped incorrectly. We are
unable to provide prepaid return labels for items that a
customer mistakenly ordered, or items that you don’t want.
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- If I make a return, will my shipping be credited?
- If you choose to return an order that is anything but
defective or damaged, it is on you to ship that product back to
us. Unfortunately we cannot refund those shipping charges for
99% of products.
We do offer free return shipping for any single pair of shoes
over $35, excluding skates.
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- How do I make an exchange?
- Your satisfaction is guaranteed and our top priority, so if
you are interested in exchanging your product for a different
size or something new altogether, we are happy to help. To
receive the exchange you desire, we recommend you place a new
order online to ensure the item you want is available.
We accept all exchanges of any new, unused merchandise purchased
from us within 30 days of the original ship date. When you
return an item, please make a note on your packing slip stating
the reason for the exchange, and indicate the item you wish to
have as an exchange. If this item is more expensive or cheaper
than the item you originally purchased then we will charge or
credit the difference to the credit card that we have on file.
You can send the package back via your preferred carrier, but we
strongly recommend that no matter who you use, you get a
tracking number for your records and peace of mind.
Please send the item back to the following address:
1500 Industry Rd.
Suite P
Hatfield, PA 19440
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- I made an exchange on an item, how will the new item be
shipped to me?
- We ship all exchanges via Economy / Ground shipping method
and charge the appropriate shipping amount for your new item. If
your original order was shipped Next Day Air or 2nd Day Air,
your exchange will ship Economy / Ground unless you specify
otherwise. We don’t want you to be surprised with a huge
shipping charge.
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- How long will it take you to process my return and issue my
store credit?
- Once you send out a return and we receive it back into our
warehouse, it’s going to take about 7-10 business days to
process the credit or exchange. When the return or exchange has
been processed, we will send you an email with a status update.
At any time, feel free to call us at 800-693-6368 if you have
any questions or concerns.
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- Do I have to send my order back via UPS?
- You’re free to choose whichever shipping company you’re most
comfortable with. We recommend going with either FedEx or UPS, mostly because
they will provide you with a tracking number, which is a great
way to hedge the risks associated with shipping, and just good
all around for your peace of mind. If you have a tracking
number, you will have the option to file a lost shipment/damage
claim if something doesn’t go as planned.
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- I received a damaged shipment, what should I do?
- First off, we sincerely apologize! Although the damage
probably took place during shipment, it’s our job to get you the
best sporting goods and merchandise, and that means getting it
to your door in working order. As soon as you notice the damage,
contact Customer Service immediately via email or phone at
800-693-6368 and we can figure out the extent of the damage and
how to move forward.
The best idea, to reduce the amount of time spent waiting for a
replacement, is to inspect your order while the delivery person
is still at your door, before you sign the delivery notice. If
you see any visible damage, your item can be returned
immediately and we can send you out a replacement right away.
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- I received the wrong product (color, size, or item), how can
I get this corrected?
- Please contact Customer Service via email or phone at
800-693-6368 to notify us of the incorrect shipment. We will do
whatever we can to get the correct item shipped out to you as
soon as possible.
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Payment Information
- What forms of payment do you accept?
- We accept Visa, MasterCard, Discover and American Express.
If you prefer to pay via check or money order, please call our
Customer Service department at 800-693-6368. Our customer
service representative will take your order, and give you all of
the information you need. Then, you can send the check to our
address:
1500 Industry Rd.
Suite P
Hatfield, PA 19440
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- Is it safe to use my credit card or debit card on your site?
- Yes it definitely is! We understand that the safety of your
personal information and finances is extremely important, and
that shopping online can present a number of risks. To prevent
fraudulent activity and protect you while you shop with us, we
secure our site with 128-bit encryption SSL
secure servers and
go through an extensive electronic and physical fraud check on
every order, every time. Whenever you order an item, we verify
that the billing address, phone number and email you provide us
with matches the information the bank has associated with the
form of payment you’re using. If anything doesn’t match up, one
of our Order Analysts will be getting it touch with you to
verify the information.
Some orders get flagged during processing and require a more
thorough security check. During this check we put a small charge
on the card and ask the cardholder to contact the bank or credit
card company to find out what the small charge amount or
approval code was. Then we ask that the customer contacts us
back with the information.
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- Do you accept international credit cards?
- We certainly do! To ensure your security and comply with
international financial laws we take additional identity
verification steps and require the credit card owner’s phone
number on all international orders.
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- I show that I was charged twice, why?
- When you initially place your order there is an
authorization charge put on the card. This is how we find out if
the card is approved or declined. This charge will drop off, but
depending on the bank or credit card company that you use, it
may take anywhere from 1-7 business days.
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- I was told that I wasn’t charged for my cancelled order,
however, I show a debit on my account. What is going on here?
- The debit that you are seeing is most likely an
authorization charge that is used to ensure that the card is
approved or declined. It should drop off automatically in 1-7
business days, depending on the bank or credit card company that
you use.
If this isn’t the case and the charge isn’t dropped, this amount
will be credited the same day of the cancellation.
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- I received an email about a small charge on my card. Is this
an additional charge?
- This charge is actually a portion of your total balance, and
the small charge is done as a security measure.
Some orders get flagged during processing and require a security
check. During this check we put a small charge on the card and
ask the cardholder to contact the bank or credit card company to
find out what the small charge amount or approval code was. Then
we ask that the customer contacts us back with the information.
We do this to protect consumers from credit card fraud, identity
theft and all the other evils associated with doing business
over the Internet. For instance, if someone else were to use
your card information and place an order and we put the small
charge on the card, the cardholder is the only one that will be
able to confirm the amount.
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- I received an email stating that there was a problem with my
credit card not matching my billing address, how can I resolve
this issue?
- Check one of your credit card statements to see that the
address associated with the card is what you listed as your
bill-to address on your order. If the address is different, you
can email or call us at 800-693-6368 to give us the address on
the statement. If the address is the same then you can just let
us know that the address on your order matches the address on
your credit card account and we will process your order, no
problem.
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Promotions and Discounts
- How do I find out about special discounts or promos that you
currently offer?
- We have offers and promos out the wazoo! We do daily deals
that you can see on the left side of our site. These deals
highlight sale items we think you might be interested in.
You can also sign up for our email list. Whenever we are
offering special promotions or coupons, we will email you to let
you know how you can take advantage of the offer. To join the
email list, enter your email address into the “Email Signup” box
on the bottom of any page of the site.
You know we have a
Facebook page too right? We constantly post
new additions to our inventory, special discounts, promos and
contests there. So check it out and come back often to see all
of the latest deals.
There’s more coming in the future, including our blog “The
Sporting Goods,” where you’ll find all kinds of insider
information and discounts!
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- How do I purchase and use gift certificates?
- Follow this link to
purchase any dollar amount of gift
certificates and email them to friends and family instantly.
Gift certificates are easy to use, never expire and are good
towards anything on the site!
If you received a gift certificate, then congratulations, you
have truly awesome friends! Simply follow these steps to redeem
your gift certificate:
- Add the items you want to your shopping cart
- When you go to check out, on the Billing/Shipping Form, you’ll
find a field called “Enter the Coupon or Gift Certificate Code”
- Enter the complete code found on your gift certificate,
starting with the “@” sign
- If you’re entering more than one code, separate them by a
comma
Click here for more information on Sports Unlimited Gift
Certificates
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- Can I use multiple coupons in the same order?
- Only one coupon or discount can be used per order.
Promotions and special offers cannot be combined in the same
order.
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- Do you adjust prices if an item goes on sale after I purchase
it?
- Yes! If an item goes on sale less that 14 days from your
date of purchase, just let us know within those 14 days (send us an email or
call us at 800-693-6368) and we'll credit you the difference.
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- Do you price match?
- We do price match, but we need to hear from you to get it
done. If you find a cheaper price for an item we carry, send us
an email with the name of the competitor and a link to that item
on their site and we’ll get right back to you.
Before you send anything though, take a look at a few things. Is
the item immediately available, and in the color or style you’re
looking for? Also take into account shipping charges. How much
would it cost them to ship the product to you? These factors
will affect our final decision to price match.
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- Do you offer any quantity discounts or pricing?
- It would be our pleasure to see if we can arrange some sort
of quantity discount or pricing. If you are ordering large
quantities for a team or corporation, you can contact our Custom
Team Department. They have years of experience helping coaches,
commissioners, districts and corporations find the best gear for
their teams and organizations at the best prices. Give them a
call at 800-693-6368. If you are not ordering for a team,
contact Customer Service either via email, or the 800 number
above and we’ll work something out!
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