Need to make a Return or an Exchange?
Satisfaction guaranteed on all orders.
Any item which you are not satisfied
be returned within 365 days of purchase (customized items excluded - see
individual product page for details).
- Merchandise must be returned in "like new"
- Package all the item(s), including all tags
that came with the product
- Please Include a copy of original
packing slip and reason for return.
Print Return Label & Instructions
- We recommend you send your package via UPS
with a tracking number; please do not send COD.
It is important to retain the tracking number of your returned
merchandise so that we can verify the receipt of your goods and process your
Find the UPS
Service Center nearest to you
- Send to:
Sports Unlimited, Inc.
346 Godshall Drive
Harleysville, PA 19438
- Freight is not refundable, except for
defective items. You will be charged shipping for all exchanges.
- Returns on merchandise purchased through our Team
Department are subject to a 20% restocking fee.
- We will credit your credit card upon receipt
of the returned merchandise. Returns take approximately 5 business days to
process upon receipt of the merchandise.
- Oversize table
games, fitness equipment, basketball systems and other items shipped via truck
(freight) require different return procedures. To return an item by
Freight, call Customer Service at (800)
Click here for more information.
- If you would like to exchange an item for a different one,
please return the original item to the address at the top of this page and
place another order for the item you wish to purchase. This ensures we have
the item you want in-stock and you will not have to wait for us to receive
the original item before placing the new order. We will credit your credit
card within 5 business days upon receipt of the returned merchandise
If we have sent you a defective or incorrect item, please call us at (800)
693-6368 and we will immediately rectify the problem.
Refusing a Package
You are free to refuse a shipment when it is
delivered, however please be aware that doing so will result in additional
shipping charges. You will be responsible for the shipping charges to and from
your location, regardless of any "free shipping" benefits, as well as a $10
re-stocking fee. Typically, it is easier for most customer to accept the package
and do a proper return
Please note, that if you refuse an
internationally shipped package that has been received by customs because you
will not pay the tariffs or taxes, we will refund you the cost of the product
after charging you for the shipping and additional fees required to return the
package to us.