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Welcome to the Sports Unlimited Help Center! We hope that everything you're looking to find out is right here. Select one of the topics on the left side to find your order status, learn about our return policy, shipping, privacy, security, and more! If you don't see what you're looking for in the Help Center, you can call us, email us, or chat us live.
  • Frequently Asked Questions

    • The item that I am interested in says “leaves warehouse in 2-3 business days”, is that accurate?
      Typically the availability stated on the website is correct, however it is not a guaranteed time frame. The items cannot be expected to ship sooner than what the availability states, even if the item is in stock. If you need items by a specific date, please feel free to contact our Customer Service department to confirm availability. If you wish to simply go ahead and place your order, you will receive an email confirmation if we receive information stating that the item is unavailable or on backorder.
    • How do I return my order?
      You are welcome to make a return of any new, unused merchandise purchased from Sports Unlimited Inc within 30 days of the original ship date. Make a note on your packing slip stating the reason for the return. Also indicate whether you wish to return for credit, or exchange for a different item. You may send the package back via your preferred carrier. We recommend that you get a tracking number. Send the item back to the following address:
      346 Godshall Dr.
      Harleysville, PA 19438
    • How much will it cost to ship my order?
      We have a shipping calculator on each product page underneath the “Add to Cart” button. You only need to add your zip or postal code to the shipping calculator to get shipping costs for the product. No other information is needed. Press calculate after you enter your zip/postal code. If you are ordering more than one item, add all items to the shopping cart and use the shipping calculator at the bottom of the page.
    • Do you ship internationally?
      Anything that we have in stock at our warehouse is available for international delivery. Unfortunately, anything that ships from a manufacturer cannot be delivered internationally. Our manufacturers do not ship overseas. You can identify items that we carry in our warehouse by looking at the "Availability" section on the item web page (located under the price). If the Availability says "In Stock - Ships Super Fast", then typically it is something that we carry in our warehouse, and therefore it can be shipped internationally. If the Availability says "Leaves warehouse within 2-3 business days" or more, then most likely it comes from the manufacturer and cannot be shipped internationally.
    • My order is over $99, why am I being charged for shipping?
      Free shipping only applies to ground shipments within the continental US. If you are being charged for ground shipping, it is possible that one or more of the items that you have ordered is not eligible for free shipping. For a list of items that are not eligible for free shipping, please use the following link: Not Eligible for Free Shipping
    • Can I cancel my order? 
      As long as the order hasn’t shipped yet and is not packaged to be shiped, we can cancel. Typically we cannot cancel an order after 12 PM on the day it is scheduled to be shipped. Customized items cannot be cancelled once the order is placed. These items state “no changes or cancellations” in the availability on the website.
    • Why have I not received any emails regarding my order?
      We send emails for all of our orders, if you have provided an email address. Please double check your spam mail, if you still don’t see anything feel free to contact our customer service department to make sure that your email address was entered correctly.


Contact Sports Unlimited
We're here to help! If you looked through our Help Center and didn't seem to find the answers to all of your questions, we have a dedicated customer service team that will help get you those answers. With knowledge of our policies, products, and website, they'll be your personal experts.
800.693.6368
Email Us >
Hours
  • MON:

    8:30 AM to 6 PM ET

  • TUE:

    8:30 AM to 6 PM ET

  • WED:

    8:30 AM to 5 PM ET

  • THU:

    8:30 AM to 5 PM ET

  • FRI:

    8:30 AM to 4:30 PM ET

  • SAT:

    Closed

  • SUN:

    Closed

Location
Sports Unlimited, Inc.
346 Godshall Drive
Harleysville, PA 19438


Q & A
By Tim from SD on August 3, 2014
Ive noticed that you have the schutt xv flex qb/wr shoulder pads for sizes L and XL only. Will you have size medium back in stock soon?
By Customer Service on August 4, 2014

Answer:
Unfortunately, at this time we are not expecting to get more mediums in stock.

By Nathan from Trondheim, Norway on April 18, 2014
My real size is 14-15" Shoulder Width (36-38" chest size) without belt strap but do you think 16-17" Shoulder Width (34-36 chest size) with a belt strap will fit?
By Customer Service on April 23, 2014

Answer:
If you are purchasing shoulder pads, it is best to buy the size that coordinates with your shoulder size on the size chart. If you buy pads that are too big, the pads will not be in the designed locations and not provide the intended protection.

By Gary from North Stonington, CT on October 8, 2013
We have had our stadium chairs for several years now and we really enjoy them. Sadly, we recently discovered that we had lost the back to one of our chairs. Are replacement backs available for purchase separately?
By Customer Service on October 8, 2013

Answer:
You can purchase just the back to the chair here: http://www.sportsunlimitedinc.com/stadium-chair-seat-back.html

By David from Albuquerque, New Mexico on March 2, 2015
Does sports unlimited recondition helmets?
By Customer Service on March 3, 2015

Answer:
We do not recondition helmets. It is best to send your helmet back to the manufacturer to be reconditioned.

By Francisco from Reedley California on September 6, 2014
How can I cancel my order an get my money back?
By Customer Service on September 8, 2014

Answer:
If your order has not shipped yet, you can call Customer Service at 800-693-6368 to cancel. If it has shipped, simply ship the items back in new condition and write on the packing slip that you want a refund.

By Ycenia from Pico Rivera, CA on August 10, 2014
I was womdering why my friend's large revo speed fits me a lot better than the large schutt vengeance I purchased. The Speed fits snug around my head, when the Vengeance fits me huge.
By Customer Service on August 11, 2014

Answer:
Different brands (Riddell and Schutt) have different size requirements for their helmets. You need to use the size chart on the specific helmet you are purchasing to get the right size.

By rj from tampa,florida on March 6, 2015
what size should i get if i am a 28 and wearing the Riddell Evolution Premium Youth Football Shoulder Pads
By Customer Service on March 9, 2015

Answer:
For a 28" chest, you are between a S and M. Choose the size that corresponds to your shoulder measurement.

By Kris from Nashville on March 11, 2015
If I order the Schutt Vengeance and don't buy a facemask. Will it still come with the hardware for one or will I have to buy some?
By Customer Service on March 12, 2015

Answer:
The hardware comes with the facemask. It will not be included with the helmet.

By Henrique from Canada on July 10, 2016
Do you have a store in Canadá? Where?
By Customer Service on July 11, 2016

Answer:
Good morning! Unfortunately, we are an online retailer and do not have any physical stores. We apologize for any inconvenience. Thanks!

By Mark & Karen from University Place, WA on April 11, 2013
when are you going to offer the nike apparel buy 1 get 1 50% off again
By Customer Service on April 12, 2013

Answer:
We have no plans to run that particular special deal again in the near future.

By William O'Carroll from Texas on July 23, 2014
Will the 251-751372 or 251-751369 face mask fit the Schutt Vengeanc DCT Plus youth helmet?
By Customer Service on July 28, 2014

Answer:
Both will work. All Vengeance facemasks fit all size youth and adult Vengeance helmets.

By Christine from Bronx, NY on April 1, 2014
If I am requesting next day air shipping, why is it giving me a date of Monday?
By Customer Service on April 2, 2014

Answer:
Depending on the item, it may not be in stock in our warehouse. Certain suppliers take a few days to process the order to ship it. Once it ships, you will get it the next day.

By tom from valence, france on July 28, 2014
ive been looking everywhere for those particular gloves, the yellow ones in the middle, id like to know the brand and if you eventually have them in stock.

By tyler from loves park on February 9, 2015
What is the size or difference between a youth helmet and adult helmet when is comes to fitting your head bcuz they have the same size chart...?
By Customer Service on February 9, 2015

Answer:
Youth and adult football helmets of the same model are the same size. The difference is the material of the shell. Youth football helmets have an ABS plastic shell whereas adult helmets have a harder polycarbonate plastic shell (typically worn in high school and above). Youth helmets cannot be worn in adult leagues and vice versa for safety reasons.

By davide from La spezia, italy on November 10, 2013
Hi, we're an italian team interested to buy new equipment.
i want to know what's difference between Adult and Youth Shutt helmets size since they have the same size chart..which one is appropriate for 21-23,5 inches?

thank you a lot
By Customer Service on November 11, 2013

Answer:
The difference between the youth and adult helmets is the material of the shell. Youth helmets have an ABS plastic shell and are made for play through middle school. Adult helmets have a harder polycarbonate shell and are intended for play in high school and above.
By Customer Service on February 12, 2015

Answer:
When comparing helmets of the same exact style, the main difference is the shell material. Some manufacturers also have differences in the interior padding as well. Youth helmets can only be worn in youth leagues and no adult helmets are permitted in leagues that use youth helmets.
By tyler from rockford on February 9, 2015

Answer:
so a lil kid, or adult with 21"head circumference can fit a medium in youth and adult the same way? The shell material is the only difference?

By Matthew from Edmonton Alberta on August 19, 2014
I'm wondering about the schutt airmaxx flex 2.0 all purpose shoulder pads and about how wide the chest plate is on the large size and the medium size. My shoulder width is about 17-18 inches. But I'm unsure If I got a large that it would be to big, or if I get a medium that it would be to small.
By Customer Service on August 20, 2014

Answer:
For 17-18" shoulders, you would be a medium. Buying shoulder pads that are too large will decrease the effectiveness of their protection.