What's the status of my order?
I have a question about paying, where do I go?
I need to cancel my order, what do I do?
Check our Payment
page to see if the answer to your question is there. If it isn't call in!
Do you have promotions or sales?
Call in right away! For more info, check our Cancellation
I need to send my order as a gift. How does that work?
We do. We try to communicate them as effectively as possible throughout our website. For more specific information, go to Promotions
I tried to check out and the item in my shopping cart disappeared, what happened?
See our Gifts
page to find out exactly how we send gifts and what options you have.
We are truly sorry that you were unable to complete your order, but it is most likely that the item you added to your cart was removed from the site or has gone out of stock. It is also possible that an error has occurred. Try to re-add the item to the cart. If the error occurs again, please call our Customer Service department at 800-693-6368 and place your order over the phone.The item I want is out of stock. What do I do now?
If you send us an email and notify us, we can let you know when the size, color and style you are looking for becomes available again. This doesn’t hold the item for you, as everything on our site is available on a “first come, first served” basis.
The good news is that we have an incredibly vast inventory, so take a look around. You may just find something that works just as well, or even better than the out-of-stock item you were looking for!