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Returns

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HOLIDAY RETURN POLICY:

Items purchased on or after November 1st can be returned up until January 15th, 2019 or up to 30 days from date of purchase. Regular return restrictions apply and are listed below.

30-DAY RETURNS
You can return your unused, unworn, and unwashed items for a full refund up to 30-days from the date of purchase.
Items CANNOT be returned under the following conditions:
  • The item has been used and shows any signs of use including, but not limited to, damage, scratches, dirt, removed packaging material.
  • The item has been washed or worn
  • The item is missing tags and/or original packaging material
  • The item is soiled (ex: pet hair, dirt, stains, smoke)
  • Certain items are excluded from returns completely (see below)

Items sent back to us that fall under these conditions will be returned to customer at customers expense (charged to original payment method).

How do I return something?

To make a return, follow these instructions:

  • Package items you wish to return with all tags that arrived with the product
    • Footwear boxes must be returned inside a shipping box, footwear shipped in their own box become damaged and cannot be accepted)
  • Either write your reason for return on the packing slip that came with your order or fill out and include our return form
  • Indicate whether you would like to return or exchange the item
  • Send your return to:
Sports Unlimited
Attn: Returns
346 Godshall Drive
Harleysville, PA 19438

We recommend shipping your return with a carrier that provides tracking and insurance. Please do not send COD. We are not responsible for items that do not arrive at our facility.

Proof of purchase (such as a packing slip, return form, or copy of an Order Status email) is required for all returns. No return merchandise authorization is necessary.

How long does a return take?

Returns take approximately 5 business days to process once we receive the merchandise. Returns are credited to the original payment method minus the original shipping and handling.

Email notification is sent when we complete your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.

Will I have to pay shipping for my return?

Yes, with a few exceptions.

If the product is defective or there was an error when filling the order, we can provide a prepaid return label. Additionally, all sunglasses and any single pair of shoes over $35 (not including skates) are eligible for a prepaid return label. Manufacturer direct items may have up to a 30% restocking fee.

Can I exchange items?

The best way to accomplish this is to return the original item following the instructions listed above and placing a new order for the item you want in exchange. This ensures fastest delivery time!

You may also indicate on the packing slip or return form that you wish to make an exchange with the new product information (name, color, size), but we recommend simply sending in your return and placing a new order.

What do I do if I receive a damaged shipment?

Oh no! Although the damage most likely took place during shipment, we take responsibility. As soon as you notice the damage, contact Customer Service immediately through email or by phone to figure out the best plan.

Please do not refuse packages that are damaged. This will result in additional shipping charges because you will be responsible for the shipping to and from your location regardless of ?free shipping? benefits plus a $10 restocking fee.

We highly recommend accepting the package and going through the return process.

What happens if I receive the wrong product?

Email or call us! That way, we can ship the correct item to you as quickly as possible.

Are there any items I can't return?

We have certain items which are not eligible to be returned. Some of these are based off safety and sanitary reasons; others are items specifically made for you and would not serve as options for other customers. Please review the exclusion list below to see if this applies to your purchase:

  • Athletic Supporters
  • Mouthguards
  • Any Customized/Personalized Products (Jerseys, Collectibles, Helmets, etc.)
  • Swim Wear and Undergarments
  • Worn socks

Custom orders are not eligible for returns except for the correction of errors. Non-customized team uniforms and apparel may be returned with a 20% restocking fee.

Can I return my licensed product items (NFL, NCAA, etc.)?

Licensed products may be returned but may be charged up to a 30% restocking fee depending on the manufacturer. Please contact us to find out more about your licensed product return.

How do I return a large item?

Call us! Oversized items such as table games, fitness equipment, and basketball systems use different return procedures. These types of items often require return by freight. Large items like game tables and basketball systems may be subject to a restocking fee up to 30%.

As always, call us up or email us if you have additional questions!
EMAIL US
800.693.6368
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