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Q & A's
We know
ordering for an entire team can be overwhelming. But relax and take a
deep breath. Let our
resident experts help you out every step of the way, and provide the best answers to your queries on our huge
collection of custom basketball apparel and gear.
Customer Question: How
do I find the best basketball uniform for my team or organization? How
do I know which one is right for me?
SU Answer: We have a
huge collection of basketball jerseys and shorts, and admittedly, that
can be pretty overwhelming, especially if you've never bought team
uniforms before, and really don't know exactly what you're looking for.
Thankfully, we have an incredibly knowledgeable staff with years of
experience helping coaches, captains, and parents buy for their teams,
so you should know that you're in good hands with Sports Unlimited.
First, let's narrow down your decision by defining exactly what your
needs are:
- What's the age or age group of your team or organization?
- Are you looking for youth, men's or women's uniforms or apparel?
- Would you like your uniforms customized with your team name and
player numbers, or would you prefer blank uniforms?
- What do you think your average price range is, that you'd like
to spend per team, or per uniform?
By answering these questions for yourself, you can narrow down our
large selection by age group, gender, and price, which should hopefully
give you a better idea of which uniform would work for you. As always,
our helpful staff is here, and will happily guide you in finding exactly
which uniform is best for your team. Just give us a call at
1-800-693-6368 ext 4.
Customer Question: It seems like
basketball uniforms come in a wide variety of fabrics. Which is the best fabric?
SU Answer: It's hard to
judge which is "the best" fabric, but from years of experience, we can
say that most customers prefer "dazzle" which is a durable fabric with a
shiny look and smooth feel, or mesh, which is a lightweight high-quality
fabric with breathable air-holes.
Customer Question: What kind of
fonts can I choose from for screen printing my team name and/or player number?
SU Answer: We offer all
of the most popular fonts,
but if you cannot find what you need, or have another font in mind,
please forward us a copy and we can typically replicate it without a
problem.
Customer Question:
What's the minimum number of custom basketball uniforms, shorts, or
jerseys I can order?
SU Answer: Because of
high screen printing costs, we typically suggest a 12 uniform minimum.
Screen printing charges with our screen printers are the same for one
jersey as they are for 12, so we use this minimum to help save you some
money when customizing team jerseys. After all, why get five uniforms
customized when you could pay the same and get 12? Under certain
circumstances, we can lower the minimum to 10 or 8, but there are
typically up charges associated with that.
We always encourage our customers ordering custom uniforms to order
extra, in case players are added before the season starts, or during the
season itself.
Customer Question: If I want to
put my team, school, or organization logo on a basketball jersey or uniform, how
do I go about doing that?
SU Answer: The best way
to add your logo to a custom uniform is to send us exactly what you'd
like on the uniform, in a file, via email. Please format the file as one
of the following, for ease of use:
- JPEG (.jpg)
- BMP (.bmp)
- GIF (.gif)
- TIFF (.tiff)
In the email, or in a call to 1-800-693-6368 ext 4, please let
us known exactly where you'd want it to appear on the uniform, and how
you would like your team name to be positioned. Please note, there will
be an art charge associated with any logo.
Customer Question: How can I
check the status of my order?
SU Answer: The best way
to check on the status of your order is to call the team department at
1-800-693-6368 ext 4, and ask for the team member who took your order. If it would be easier, or if it is after office hours, please send an email to one of the following addresses:
Customer Question: Do you accept
rush or last-minute custom uniform order?
SU Answer: Yes, we
always try our absolute best to get rush orders processed. Due to
stocking issues and time constraints, though, it may not always be
possible. If your order is needed in less than two weeks, we
still may be able to get it done for you. Please call us at
1-800-693-6368 ext 4 immediately and ask. We'll never accept an
order if we can't get it to you when needed. Please note, a rush fee may
apply.
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