How do I return something?
To make a return, follow these instructions:
We recommend shipping your return with a carrier that provides tracking and insurance. Please do not send COD. We are not responsible for items that do not arrive at our facility.
Proof of purchase (such as a packing slip, return form, or copy of an Order Status email) is required for all returns. No return merchandise authorization is necessary.
How long does a return take?
Returns take approximately 5 business days to process once we receive the merchandise. Returns are credited to the original payment method minus the original shipping and handling.
Email notification is sent when we complete your return, not when your items are received at the facility. Please note that it will take most banks 3-6 business days for the credit to be reflected in your available balance after you receive your email notification.
Will I have to pay shipping for my return?
Yes, with a few exceptions.
If the product is defective or there was an error when filling the order, we can provide a prepaid return label. Additionally, all sunglasses and any single pair of shoes over $35 (not including skates) are eligible for a prepaid return label. Manufacturer direct items may have up to a 30% restocking fee.
Can I exchange items?
The best way to accomplish this is to return the original item following the instructions listed above and placing a new order for the item you want in exchange. This ensures fastest delivery time!
You may also indicate on the packing slip or return form that you wish to make an exchange with the new product information (name, color, size), but we recommend simply sending in your return and placing a new order.
What do I do if I receive a damaged shipment?
Oh no! Although the damage most likely took place during shipment, we take responsibility. As soon as you notice the damage, contact Customer Service immediately through email or by phone to figure out the best plan.
Please do not refuse packages that are damaged. This will result in additional shipping charges because you will be responsible for the shipping to and from your location regardless of ‘free shipping’ benefits plus a $10 restocking fee.
We highly recommend accepting the package and going through the return process.
What happens if I receive the wrong product?
Email or call us! That way, we can ship the correct item to you as quickly as possible.
Are there any items I can't return?
We have certain items which are not eligible to be returned. Some of these are based off safety and sanitary reasons; others are items specifically made for you and would not serve as options for other customers. Please review the exclusion list below to see if this applies to your purchase:
Custom orders are not eligible for returns except for the correction of errors. Non-customized team uniforms and apparel may be returned with a 20% restocking fee. Manufacturer direct items may have up to a 30% restocking fee.
How do I return a large item?
Call us! Oversized items such as table games, fitness equipment, and basketball systems use different return procedures. These types of items often require return by freight.